Troubleshooting Computer Problems - 8 Questions to Ask Yourself

Computer problems can be frustrating, especially when you don't know the reason. Sometimes there is a simple solution, other times fixing your computer requires more effort. In this article, we will take a look at how to troubleshoot common computer problems.

Question #1: Is it Just You or Your Entire Network?

One of the most common reasons for sudden problems such as the inability to access the web or print documents is related to your network. If all of the computers on your home or office network are experiencing the same problems, then you know that the trouble lies in the network not your PC.

Question #2: Are all Cords Firmly Connected?

"My computer won't start", have you checked to make sure it's all plugged in? Cords can come loose and cause your computer to fail to power up. Sometimes, this is also the case when a specific device (such as a mouse or keyboard) fail to function.

If everything is plugged in and your device still won't work, try another jack if possible. I have personally had several computers where the USB ports die for no apparent reason, causing my devices to not work. Plugging them in to another port clears it right up.

Question #3: Have You Installed Anything New Lately?

New software can introduce a variety of problems. If you started having problems after installing something new, try uninstalling or reinstalling the program. If the failed installation has caused errors in your windows registry (as often happens), you will need to run a registry cleaner to restore your registry to proper condition.

Question #4: Is It Hanging on Startup?

If you can't get past the Windows startup, you can attempt to hit the "F8" key on your keyboard and select the option to start up in safe mode. While in safe mode, you can uninstall problematic software or just attempt a reboot from there to see if the problem clears up. While in safe mode, it would be a good idea to back up all of your critical data as failure to boot can be a sign of serious problems with the hard disk.

Question #5: Is It Making Strange Noises?

Years ago, I booted up my office computer one morning only to be greeted by a screeching sound coming from my hard disk. Not knowing what else to do, I quickly shut it down. Still, I was not fast enough to save the data from permanent loss. What had happened was the needle in my hard disk had come loose and the sound I heard was it scraping my hard disk and wiping all of my data away with it.

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Online Technical Support Service - Overview and Synopsis

Here is no dearth of online technical support companies in the cyber world. As you may already know, online technical support is one of the most sought after services in the world of computers. There are many people all around the world who do their day to day work with the help of computers but if their computer gets broken; they are almost always at sea as to how to fix it.

Online Tech Support - What It Really Is?

Tech support companies are those companies which offer help for all kind of software problem that you may encounter. The best part about availing online service is that it very cheap as compared to on-site technical support service. Moreover, the best thing about that services is that it is available all times of the day and night, It does not matter if you get a computer trouble in the early hours of a Sunday morning or in the middle of the night, there would always be an expert ready to help you by.

All you need to do to avail the service of a computer expert is to call them on their toll free number and an expert would be there to help you instantly.

How to Get Online Support?

It is quite easy to get online support these days. You can visit the website of the various online technical support companies and then proceed to call them on their toll free number. A customer representative would be there to assist you on your problem. The representative would first hear out your problem, diagnose it and then provide you with the best possible computer service package that would service your needs.

After the service package has been identified, you can then proceed to make the payment through secure online money transfer solutions like PayPal or other Bank Payment Gateways. As soon as your payment is confirmed, you would be transferred to the technical department which will start working on your problem instantly.

Which Technical Support Companies to Choose?

The market is almost flooded with numerous technical support companies which promise to resolve your problem in the quickest and the cheapest way possible. However, the cases of scams in such companies have also been well documented by various scammed people all over the cyber world.

However, there exist various companies which are quite renowned in the field of online technical support. Companies like PCCare247, Techieworks, IYogi and VTechSquad have made quite a name providing quality support to millions of their customers. These companies have garnered excellent reviews all over the world and are quite efficient in providing quality and timely support to their esteemed customers.

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Compaq Presario Tech Support FAQ

After joining the Hewlett-Packard franchise in 2002, Compaq has continued to enjoy healthy sales despite what the "Washington Post" has called a merger unmatched in "size and complexity." However, consumers who stayed loyal to Compaq cannot help but wonder what to expect from the company's tech support department. Compaq Presario users have many important questions that need answering to utilize the new joint HP-Compaq tech support system.

Product Registration

While product registration is not required for technical support, it is recommended. By registering, you can get "quicker and more efficient" support, according to HP. Additionally, Hewlett-Packard and Compaq products receive automatic alerts via e-mail, making it easier to stay up-to-date with important Compaq Presario support notices.

Tech Support Contact

The quickest way is often to call the Support Center. Call (800) 474-6836 if you use your Compaq Presario PC for home-based computing; call (800) 334-5144 if you use it for business. You can also send an email to tech support, although this requires waiting for a reply whereas telephone support is instantaneous. For email support, you must go to the Compaq Presario "Email for Product Support" webpage. On this page, click on the exact model of Presario you are using to get the appropriate tech support email address (see link in Resources).
Tech Support Availability

Tech support is available 24 hours a day, 7 days a week. However, if you call Compaq support during peak afternoon business hours, you will likely have to wait on hold for several minutes. Additionally, emails sent during the afternoon are often not replied to immediately. For the quickest service, call early in the morning or late at night.

Compaq Connections

Compaq Connections is an automated service designed to streamline product support and upgrades. In most cases, Compaq Connections is automatically activated when your computer goes online, searching for upgrade information and support details based on your specific Compaq Presario model.

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Hints In Resolving Your Problems Through Tech Support

Tech support or technical support is a series of services supplying assistance with computer hardware, software, or other electronic or mechanical goods. This technical support services tries to help the users to solve such problems regarding the products. Most companies or manufacturer avoid sending or training individuals to gain knowledge about the system that should be followed and exercised regarding the problems that can be encountered in the products.

There are many ways to contact companies who sell hardware or software, mostly offer tech support over the telephone or via various online media like email or at websites.

There are times that companies or institutions supply an internal tech support for employees, students or other associates. This is mostly offered to those known schools and company scholars. And lastly, you can know or ask some hints about tech support in many freely available technical support forums on the internet, wherein some expert and experienced individuals volunteer to help those beginners.

Technical support can happen through different media, including e- mail, live chat, telephones, applications, faxes, and technicians, but the most common is by using the telephone. So it's up to you where you can be comfortable by having your own tech support.

Tech support alters depending on the variety of responsibilities. The support that is needed by individual depends on what level it is. Because some things that are not supported in lower levels of support can be supported with higher level services. For example, only direct questions can possibly be deal with by using your SMS or fax. When it comes to basic software problems it can be deal with by using your telephone. And hardware problems sometimes needed to be negotiated with a person or agents.

There are the ways on how to reach and avail tech support, for you to have the fastest reply on technical support that you want to contact there are a proper way on how to do it. Here are some helpful hints that should be followed for your assistance:

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How to Customize Help Support

Help and support is a very important department in any business. As different businesses face different challenges, it is paramount that clients feel their problems are addressed efficiently and that product or service support is readily available. Help and support department plays a key role in securing repeat businesses and client referrals (See Reference 1,Paragraph 3). Customer help and support should be a core element in every business to maximize profitability and keep customers happy at the same time. Although modern management theories and principles advocate for outsourcing of this key function, the benefits of having a customized in-house help and support centre will far outweigh the costs.

Follow the given Instructions:-

Carry out a feasibility survey to establish the startup costs that you will incur, from general inquiries through to technical support. It is important to be as realistic as possible. To help you make a quicker decision, remember, customers whose complaints are fully addressed are more loyal than customers with no complaints at all. (See Reference 1, Paragraph 13)

Identify sufficient space for the help and support team. This must be adequate and dependent on the operatives you intend to hire initially, and must also take into consideration future expansion plans. Make sure your employees have sufficient and ergonomically designed workspace for optimum productivity and efficiency. If your budget allows, engage the services of a design expert. Adequate space ensures that your workforce is satisfied and will lead to development.

Assemble your technical team to develop your products and services operation, application and service manuals. Come up with appropriate communications techniques like brochures, circulars and if possible, the media, that will be used. Let your technical team advise you on the appropriate developer for your software who will in-turn give advise on technical aspects of servers and peripherals and security.

Put in place a risk register as part of service planning, and map out actions to mitigate foreseeable risks. These can be an essential part in getting your priorities right and responding to customer needs( See reference 2, paragraph 1).

Create avenues for feedback from your customer through email and telephone, attitude surveys and questionnaires. This ensures that the communication between you and your customers is on the right track. It will also enable you to monitor and audit your help and support systems as well as assist in continuous updating and tailor-making.

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Kinds of Computer Support Services

Computer support services have proved to be a boon for both home PC users as well as small businesses. As a regular PC user, you better know how a small computer error can badly impact the smooth functioning of computer. Technical support services put you in control of your business computing environment by offering professional-quality PC repair services.

Whether you are at your home, office or on the road, computer technical support can also be of greatest help as it not only includes the support for desktop PCs but also for laptops. Be it an error with a PC application, operating system, peripheral, or other computer error related issue, technical support providers can immediately offer you the required help. Moreover they run their services for 24x7.

Following are the services for which people often contact online technical support providers:

PC set up and installation: Now, the PC users can get their PCs installed and personalize user settings for their precious computers, operating systems, software, internet, email and peripherals.

Complete PC diagnosis and health check up: you can contact any good the PC repair provider for complete diagnosis and check up of your PC. They offer comprehensive solution, including repair, updates and optimization for your computer, software and/or peripherals.

Computer Tune Up: Clean-up unwanted files, install significant patches and upgrades, back-up data and configure browser. Does not all this sound too good to have all under a single roof?

Virus or Spyware Removal: Remove harmful and nasty computer viruses from your PC and help it stay productive & protected against malicious attacks. You can call any technical support services to audit security settings, configure anti-virus and anti-spyware, scan computer or eliminate viruses.

Data Back Up Services: Data back up services are gaining in popularity with computer users especially small businesses and home offices. These services help users protect their significant and valuable data. You can take back-up of your documents, photo's, video's, etc.

Some people are afraid of loosing their data to computer technical support companies. Contrary to this, confidentiality of client's data is of prime concern for these support providers. Therefore, you need not have any such doubts regarding the services and avail them today.

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Useful Tips To Troubleshoot Common Computer Problems

Computer problems are annoying, but they are hard to avoid. Many reasons are there for which your computer may start behaving abnormally. For resolving any type of computer problem, a computer repair service provider could be consulted. However, you can also fix many common computer problems without the help of a tech support service provider. This article includes many useful tips to troubleshoot common PC problems.

Hard drive problem is quite common in computers. Hard drive is one of the most important components on a computer. Here all the programs are installed and data are stored. If proper care is not given to the health of the hard drive, then your computer will perform sluggishly. Even, the operating system may also crash due to hard drive issues. Diagnosing the fault is very important. Windows operating system includes various troubleshooting tools in order to fix common hard drive problems. Disk Defragmenter, Check Disk, etc. are some of them.

Most of the times, users complain that their computer is running sluggishly. Over time, the performance of computer goes down. This is a very common problem and almost every computer user faces this problem. In order to make your computer perform like a new, you need to follow some troubleshooting steps. You have to remove unwanted clutters from your computer. These include unused programs, files, and folders, etc.

Registry issues are also quite common and your PC may not work properly if there is problem in its registry. The registry of the computer could be compared with the nervous system of the human body. Small errors in registry may disturb the balance of the computer. You may know that whenever you install any program on your computer, entry is registered on the Windows registry. But whenever you uninstall the program, these entries do not get deleted with the software. You need to delete them with a registry cleaning software.

Viruses are one of the biggest threats to your computer. If the computer gets infected by a virus, it will deteriorate performance of your computer and even cause an absolute failure. In order to deal with viruses you need to install good antivirus software on your computer. Many good antivirus programs are available on the web. You can install trial version of these applications, and if you find the program powerful enough to protect your computer, go for the paid version.

Spyware and adware might not pose great threat to your computer like viruses but they may also slow down your computer and eat Internet bandwidth. In order to fight against spyware, you need to install a good anti-spyware application and run full scan.

These are some of the common computer problems and their troubleshooting tips. The best solution to fight against PC issues is to get assisted by an experienced and proficient tech support expert. Many computer repair companies are there that help the PC users to fight against common PC issues.

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